How Has My Past Order Changed?
Q: Why Is the Add To Cart Quantity Box Not Available?
A: Your order may be highlighted for various reasons. Your OCS Provider may have changed the product SKU of an item on your order in their system. Therefore the item is still available, but just under a different item number. Your OCS Provider may also have changed the unit of measure or the quantity that the item is sold in. Again, the item is probably still available, but just sold in a different unit and/or quantity.
Q: How Can I Place My Order If a Change Has Occurred?
A: If your order is not available to purchase via the History Screen, it indicates a change has occurred and therefore some item(s) are not available to purchase either by the same product SKU, unit of measure, or quantity. To remedy this and place your order, simply search for the item(s) that have changed on the Search Page. Add the updated item(s) to your cart as well as any items that didn't change in your order that you would like to purchase. Then complete the checkout process as normal. You can then go back into the History screen and see that you can now purchase your new order. If, for some reason, you cannot find your product online, just contact your OCS provider, and they will help you find the items you are looking for and explain the changes to you.