The 20th century's last two decades were the hottest in 400 years and possibly the warmest for several millennia, according to a number of climate studies. And the United Nations' Intergovernmental Panel on Climate Change (IPCC) reports that 11 of the past 12 years are among the dozen warmest since 1850.
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- I am a new customer and do not have an account, how do I checkout?
- Simply click the "Checkout" button while you are on the shopping cart page. You will be brought to a page that will have a login area for existing customers. This page also has a special checkout button for first time customers. Simply click to continue and you will proceed through a standard checkout process. Your account will be created as part of the checkout.
- How do I create my account?
- Your account will be created during the checkout process. You will be asked to provide an email address and password for faster checkout in the future.
- Do I have to login to checkout?
- If you already have an account with the GreenOfficeStore.com or have shopped with us previously, you must login in order to checkout. Your login credentials are your email address and the password you created during your first order. You can always request a forgotten password. Logging in saves you time and also makes you eligible for any additional GreenOfficeStore.com promotions.
- I have added an item to my cart and do not see it, what is wrong?
- If your cart is empty and you have added items to it, make sure that you have entered a quantity in the quantity box before adding the item to your cart. We do not set default quantity values as most customers order various quantities of supplies.
- What is 'My Supply List'? How do I use it?
- Your Supply List provides a way for you to save your favorite or frequently purchased products and store them later for quick shopping all from one page! As you shop, next to each item you will see an "Add To My Supply List" button. Click on the button and the item will be added to your supply list for quick and easy shopping the next time you visit GreenOfficeStore.com! You must be logged in order to use the My Supply List feature.
- Do you offer billing via Invoice (Terms)?
- Yes. GreenOfficeStore.com is happy to provide terms to eligible COMMERCIAL customers. Accounts must be created by a GreenOfficeStore.com representative. We will assign you your account number for checkout. To find out more, please contact us at info@GreenOfficeStore.com or call us at 201-882-0153.
[Commercial Account Application PDF click here]
- How do I checkout if I have a terms account?
- For customers who have an account, you must login in order to checkout. Logging in allows us to to validate your account and keep your information secure. The only difference you will notice during checkout is on the billing information page. You will type in your account number and leave all the credit card fields blank. This will ensure your order is placed on your account.
- If I have a terms account, can I still pay by credit card?
- Yes. During the checkout process, simply enter your credit card information and leave the account number field blank on the payment page. Your credit card will be billed and the order will go into our system as paid.
- Do you offer discounts for large quantity orders?
- Yes. Since this often depends on various factors, such and particular product and quantity ordered, you will need to speak with a GreenOfficeStore.com representative. To find out more details, please contact us at info@GreenOfficeStore.com or call us at 201-882-0153.
- How will my order be shipped? How much will it cost? [Shipping Page Click Here]
Delivery to Street Addresses within the Continental US (P.O. Boxes & APO/FPO see next section)
- Our standard shipping cost is $8.95 for all orders under $100. For
orders over $100 shipping is FREE!
- GreenOfficeStore.com offers 1-2 day shipping on nearly all of our orders. While we cannot guarantee the arrival date of your shipment,
orders received before 3:00 p.m. (your local time) generally ship same business day and usually arrive the next business day. For orders
received after 3:00 p.m., items generally ship the next business day. Because we utilize a system of more than 35 warehouses, your order
should arrive within 1-2 days of the shipping date.
- Certain GreenOfficeStore.com items originate directly from carefully selected vendors and manufacturers. Items shipped direct from the vendor may require an earlier order placement time and/or require longer delivery times. Products may be delivered in separate shipments.
- Orders typically ship by UPS Ground, however some items cannot be shipped by UPS
due to their size and/or weight. These items will be shipped by a common carrier
trucking company (Yellow Freight, Federal Express Ground, DHL, etc.). Shipments
including these items will normally require an additional 1-4 days for delivery.
Please note that delivery time is an estimate that we typically (but not always)
are able to achieve. A customer may request delivery on a date certain and we
will do our best to achieve this. There is no guarantee expressed or implied,
but we will do our best to accommodate you.
- If you require special delivery handling such as steps, carry up, unpacking,
set-up and installation; please make note this in the comments area of your
order. Your order will be placed on Hold until we can contact you to see what
arrangements you require for the delivery and quote you the additional costs.
Additional charges for these services once agreed on, will be charged separately
to your credit card after the service is performed.
- Business days are defined as Monday through Friday, excluding holidays.
Delivery to P.O. Boxes & APO/FPO
- We are happy to offer delivery to PO Boxes & APO/FPO addresses. Because many of our suppliers ship
via UPS, orders can not be shipped directly from them to these addresses. Orders placed for shipment to
these addresses are delivered to GreenOfficeStore.com's main warehouse where it is re-shipped to the
appropriate address.
- Please allow an additional 1-2 days delivery time for these orders.
- Shipments to PO Boxes & APO/FPO addresses sometimes require a slightly higher freight charge. In this event,
GreenOfficeStore.com will contact you prior to your order being processed to discuss any additional fees.
International Shipments
- We are happy to offer delivery to many international addresses. Because many of our suppliers ship
via UPS, orders can not be shipped directly from them to these addresses. Orders placed for shipment to
these addresses are delivered to GreenOfficeStore.com's main warehouse where it is re-shipped to the
appropriate address.
- Please allow an additional 2-3 days delivery time for these orders.
- Shipments to international addresses sometimes require a slightly higher freight charge. In this event,
GreenOfficeStore.com will contact you prior to your order being processed to discuss any additional fees.
- What is the GreenOfficeStore.com return policy? [Return Policy Click Here]
- GreenOfficeStore.com will credit 100% all office supplies returned in their original packing within 30 days. Contact us to arrange a pickup at our cost by emailing orders@greenofficestore.com, using our Live Customer Service Chat feature, or calling us at 201-882-0153.
Important: Please do not discard the shipping materials/packaging for your order. Items not in their original packaging are not returnable for credit or replacement. If goods are damaged on delivery, please refuse the shipment and notify customer service immediately. Note any visible damage to cartons on unassembled items on the bill of lading/delivery ticket before signing and accepting any shipment. Any claims for concealed damaged or missing items must be made within 48 hrs.
After 30 days, we cannot guarantee that we will be able to accept merchandise returns & restocking fees may apply.
Please make sure you have contacted GreenOfficeStore.com's customer service to obtain an RMA# (Return Merchandise Authorization) prior to packing merchandise to be returned.
- How do I cancel an order once it is placed?
- Most orders are processed the same day they are received. If you would like to change or cancel an order please call us at 201-882-0153 or email us at orders@greenofficestore.com.
- How can I track my order?
- After you log into GreenOfficeStore.com, you will notice that the login area changes to "My Account Center." The first screen of the account center displays all orders placed on our website. If a tracking number has been issued for a particular order, it will display below the order number. Just click to track. If you do not see a tracking number for your order and would like to check on its status, please contact us at orders@GreenOfficeStore.com or call us at 201-882-0153.
- Why does the packing slip have other supplier information printed on it when I receive my orders?
- In order to ensure quick delivery of your order, GreenofficeStore.com works with a variety of wholesalers in different locations. Most often, your order will be filled by the location closest to the shipping address for you order. Some of these wholesalers include paperwork of their own in the packaging. In order to keep costs low & pass those savings on to our customers, we work with a geographically varied group of suppliers. Sometimes when an order ships from a partners warehouse you may receive paperwork with another company's name on it. This is similar to what Amazon.com does. Rest assured that you order payment and any customer service or return issues are handled by GreenOfficeStore.com.
- I just received an order reminder. What is it and why did I receive this?
- Order reminders are sent out monthly by GreenOfficeStore.com. They are friendly reminders that your supplies may be running low or announcing a promotion. The link provided in the email reminder will automatically log you into the GreenOfficeStore.com website. You receive email reminders by clicking on a checkbox during your account creation, opt-ing in to GreenOfficeStore.com communciations. You can opt-out of receiving email reminders by changing your email preferences under the My Account section.
- I have searched for a Green Product and cannot find it. What should I do?
- While we don't like to hear this, sometimes it happens. In the world of eco friendly office products, some items simply do not have a "green" equivalent. However, we always want you to contact us when you cannot locate a product. We may be able to find it using our inventory software. If it is not something we carry, we are always interested in offering new green products that our customers are looking for. Let us know and perhaps we can establish a relationship with the company that carries the green products you use.
- How do I change my password? [Click Here To Change Password (Must Be Logged In)]
- After you log into GreenOfficeStore.com, you will notice that the login area changes to "My Account Center." All account maintainence, order history, order tracking, etc. can be performed from this screen. To change/update your password, simply click on the "Other Account Settings" Tab.
- How do I change my billing and/or shipping information on my account?
- After you log into GreenOfficeStore.com, you will notice that the login area changes to "My Account Center." All account maintainence, order history, order tracking, etc. can be performed from this screen. To change/update your billing or shipping information, simply click on the "My Billing Information" or "My Shipping Addresses" Tabs.
- How do I update my email preferences?
- After you log into GreenOfficeStore.com, you will notice that the login area changes to "My Account Center." All account maintainence, order history, order tracking, etc. can be performed from this screen. To change/update your email settings, simply click on the "Other Account Settings" Tab and then "Change Email Preferences".
- I am looking for articles on eco friendly and sustainable living. Do you have any? [Click Here For Our Articles]
- Yes! The GreenOfficeStore.com has various writers who contribute up-to-date and informative articles about how to live an work in an eco friendly atmosphere.
- Does GreenOfficeStore.com have a blog? [Click Here To Visit Our Blog]
- Yes! Our blog is another resource center for those looking to green their lives through simple steps. Use our blog as a depot for info on new environmental trends, products, and just plain old fun stuff.
- Does GreenOfficeStore.com really contribute 1% of orders over $50.00 to environmental organizations? [Click Here For More About Our Giving Back Program]
- GreenOfficeStore.com's Giving Back program is our way of acting now for ourselves, and more importantly, future generations.
Every transaction of $50.00 or more generates a financial contribution to one of our selected environmental organizations. This contribution is significant and will make a difference.
GreenOfficeStore.com has established relationships with a select few environmental organizations, to whom we donate a portion of our revenue. These organizations meet the highest standards in environmental awareness and action against climate change. GreenOfficeStore.com gives only to these highly reputable groups, who are nationally or internationally rated as A+ or better by independent philanthropic rating bodies.
- How is GreenOfficeStore.com secure? [Click Here To Verify Our SSL]
- GreenOfficeStore.com uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction.
We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.
With Verisign credit card processing, online credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
- What is the GreenOfficeStore.com Privacy Policy? [Privacy Policy Click Here]
- To view the GreenOfficeStore.com privacy policy click the link above.
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